Customer Reviews for Wellness Center
Wellness Center
The Wellness Center provides a broad range of health education, fitness and exercise programs to help you and your family maintain a healthy life-style
Average Customer Rating:
(23 Reviews) 23
Rating Breakdown 23 reviews
5 stars
20
4 stars
2
3 stars
0
2 stars
0
1 star
1
Customer Reviews for Wellness Center
Review 1 for Wellness Center
Overall rating
There are Angels @ The Wellness Center!
PostedMarch 27, 2013
Mike S.
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
I've held several gym memberships over the years. And my experience @ The Wellness Center is in short, awesome! From the Cross Training, Cycling, Rowing and Yoga classes to the cardio/weight rooms and the lap pool, the Wellness Center provides an exceptional value in Fredericksburg. The Staff is friendly, helpful. and well trained in not only the aspects of Personal Training and Physical Therapy but also in First Aid and CPR. Everytime I walk in the front door I feel welcomed and safe!
Pros: Friendly Staff, Clean, skilled firstaid/cpr staff
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceMarch 29, 2013
Thank you for letting us know that your experience made the difference in your gym membership. We appreciate knowing and hearing how well their performance continues. Thanks again.
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Review 2 for Wellness Center
Overall rating
A fantastic experience!
PostedMarch 26, 2013
Chris
from Fredericskburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
The In-rowing leader inspires participants to collectively push beyond what we know we can in an energetic encouraging environment. Great way to start the day!
Pros: Friendly Staff, Clean, energetic exercise leaders
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceMarch 29, 2013
Yes, they are known to push you faster and harder and it sure can make the difference. Thank you for sharing this experience.
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Review 3 for Wellness Center
Overall rating
Being a member at the Wellness Center is a joy
PostedMarch 22, 2013
eddie
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
I have enjoyed my membership at the Wellness Center so much because, while the class instructors are positive, friendly and helpful, I would never work myself as hard as they work me! With their guidance, I have attained what I feel to be the best finess level of my life.
Pros: Friendly Staff, Clean, positive atmosphere, quality instruction
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperiecneMarch 25, 2013
Thank you for letting us know that the Wellness team continues to make everyone "hurt". Thanks again.
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Review 4 for Wellness Center
Overall rating
The Wellness Center is a gem!
PostedMarch 20, 2013
HL
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Explanations From Staff and Physicians
4
/
5
I am a winter Texan (summer Minnesotan) and have enjoyed each and every workout at the Wellness Center since we arrive in Nov. The staff is fabulous!!! From the front desk (helpful and friendly) to the exercise class instructors (knowledgeable and motivating and professional). Leah's Yoga classes on Tues and Thurs morning are the best I've ever taken. Joe's 7:30 a.m. class on MWF is as much fun as it is hard work. The recent improvements of the facility's flooring is terrific!! I am so grateful to have chosen the Wellness Center for my MTWTF workouts. It is really a gem of a place in our lovely community. Thanks!
Pros: Friendly Staff, Clean, experienced instructors!, wide variety of machines and classes
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceMarch 21, 2013
Thank you for sharing your workout experience. We do have a great group of energetic fitness guru's that are dedicated to making you hurt. But it's all worth the pain. Thanks again.
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Review 5 for Wellness Center
Overall rating
My experience at HCMH was life changing
PostedFebruary 2, 2013
das Bull
from Center Point
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
My dietitian provided an outstanding explanation and description of what is causing my blood sugar to be high and stay high. I was very impressed; it was so easy to understand that I was able to explain it to my spouse. Now both of us are following the dietitian's eating recommendations.
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceFebruary 4, 2013
We're glad that we could provide you the information needed to help in one's eating habits. Thanks again for sharing.
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Review 6 for Wellness Center
Overall rating
the staff and programs at HCWC has changed my life
PostedJanuary 31, 2013
Kathleen
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
I would like to thank Diane and Lindsey in particular for taking a special interest in my situation, health, and goals. Actually, they do this for everyone.
After I was diagnosed with severe Rheumatoid Arthritis, I became very depressed and was almost bedridden due to pain. After doctors suggested water therapy, I joined the Wellness Center. I must admit , I was skeptical. However, due to the wonderful water exercise programs (aerobics, Zumba, and arthritis therapy) in conjunction with the professionalism, knowledge and caring of the staff, especially Diane and Lindsey, I am a new person!
After I was diagnosed with severe Rheumatoid Arthritis, I became very depressed and was almost bedridden due to pain. After doctors suggested water therapy, I joined the Wellness Center. I must admit , I was skeptical. However, due to the wonderful water exercise programs (aerobics, Zumba, and arthritis therapy) in conjunction with the professionalism, knowledge and caring of the staff, especially Diane and Lindsey, I am a new person!
Pros: Friendly Staff, Clean
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceFebruary 4, 2013
Thank you for sharing your story and we're glad that the care you recieved made you a new person. Thanks again.
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Review 7 for Wellness Center
Overall rating
PostedOctober 25, 2012
Flipper
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
The programs and exercise equipment available at the Wellness Center are incredible and worthwhile. What a blessing for our small town and neighboring counties! The staff is friendly and responsive. Thank you very much.
Pros: Friendly Staff, Clean, professional, varied services
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceOctober 26, 2012
Thanks for sharing your story regarding our Wellness Ctr. and staff. We want each guest to feel comfortable and relaxed. Thanks again.
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Review 8 for Wellness Center
Overall rating
I love the Wellness Center
PostedOctober 22, 2012
Swimmer
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
I use the swimming pool at the Wellness Center. I especially love the ramp (instead of steps) for entering and exiting the pool. Actually, both swim and therapy pools have ramps.
The facility is clean and well kept.
The Staff is courteous and very helpful; I have never seen a frown on a Staff member-they seem to love their job, which says a lot about the organization as a whole.
The rates are affordable.
The facility is clean and well kept.
The Staff is courteous and very helpful; I have never seen a frown on a Staff member-they seem to love their job, which says a lot about the organization as a whole.
The rates are affordable.
Pros: Friendly Staff, Clean
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceOctober 26, 2012
Thank you for letting us know the ease and cleanliness of our pool facility. We want to make each guest comfortable and appreciated. Thanks again.
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Review 9 for Wellness Center
Overall rating
Overall experience was good except for FOX News
PostedSeptember 26, 2012
Buddy
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
2
/
5
The only negative experience is the choice of TV programs. Fox News runs continually. Regardless of my political affilation, Fox News is so negative it counters the good effect of working out. Plus, there are mostly older guys that come in and want the TV's to be on all sports (or Fox) while they sit on the cycles barely moving and talk negatively about our president and gov. Not sure why they don't just go to DQ because they are not working out. Maybe HCM should open a room just for these guys who want to complain and talk and not work out. It would help open up some of the machines and have a much better atmosphere.
The staff is great.
The staff is great.
Pros: Friendly Staff, Clean
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceSeptember 27, 2012
Thank you for sharing your issues. We apologize for the inconvienance of the programming. Anyone can request the channels to be changed.
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Review 10 for Wellness Center
Overall rating
The golf program is exceptional!
PostedJuly 6, 2012
David P
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
The Wellness Center golf program is exceptional and a big city luxury so nice to have in our small town. Whether indoors or out the program provides the perfect professional coach. The style, patience, experience and talent of the Professional makes the experience ideal for adults or children--beginners or experts alike. And with his indoor setup at the Wellness Center, the teaching professional staff has a whole new set of tools and measures and metrics to try to improve my game and my knowledge and appreciation for the game even further. I anxiously await the day my young children can begin to benefit from this program and this Professiional instructor and coach--someone I wish would have been there to teach me as a child. I have already made our school aware of theWellness Center golf programs and expect many of our children will have that advantage to a start in golf the right way! I couldnt be any more pleased with the program--and it just keeps getting better! The quality and consistency of the program and professional instructor only trend to the positive and continue to grow with me.
Pros: Friendly Staff, Clean, fantastic service mentality
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceJuly 9, 2012
Thank you for sharing your experience of our golf program. What has been brought to our community is a great luxury with a professional coach as well. Thanks again.
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Review 11 for Wellness Center
Overall rating
Friendliness of staff
PostedJune 4, 2012
Concerned
from Fredericksburg
,Texas
Staff Friendliness
1
/
5
Comfort of Care
1
/
5
Explanations From Staff and Physicians
1
/
5
In the past 6 months I have been very disappointed in the friendliness of the Wellness Center Staff ( since the front desk staff has been rearranged). It is moslty the younger staff ( highschool/ college) when you check in at the desk or at the Kids day camp at the park. I rarely recieve a hello or a smile. Often you are completely ignored. Today I took my child for the first time to the kids camp and introduced my daughter to the check in staff- the girl did not reciprocate and introduce herself to me or my child. She stayed seated and did not offer to orient my daughter to where things needed to go. My daughter ( 8 years old) was obviously nervous not knowing anyone and she did not offer to introduce herself or my daughter to any of the other staff or kids around. I feel that a friendlier, respectful approach would make for happier costumers.
Pros: Clean
Cons: friendliness
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceOctober 4, 2012
Thank you for your honest feedback. We apologize for the bad reception you recieved upon your arrival. We have discussed this with the Director and she will correct the problem. Thanks again for your honesty.
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Review 12 for Wellness Center
Overall rating
Great!!
PostedMay 21, 2012
Alexi-Kata
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
I think the wellness is great. Now everyone can afford to stay fit. The clases are also awesome. Thanks Wellness Center.
Pros: Friendly Staff, Clean, great equitpment
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExprienceMay 23, 2012
Our Wellness Center is the fitness of the universe. Thanks for validating our services.
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Review 13 for Wellness Center
Overall rating
Great classes
PostedMay 20, 2012
Jennifer S.
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
All the classes offered are always well attended, not over crowded. The instructors are very knowledgable, patient, and fun.
Pros: Friendly Staff, Clean
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceMay 21, 2012
Thank you for letting us know about our classes and your appreciation for them. Thanks again,
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Review 14 for Wellness Center
Overall rating
My instructor was great
PostedDecember 6, 2011
Clay
from Medina
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
Took the CPR class on sat> 12-03-2011, instructor was knowledgeable of the material and made the class fun and easy
Pros: Friendly Staff, Clean
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceDecember 7, 2011
Thank you for sharing with us how well your CPR class went. Dawn does a great job with her classes and has a passion for it as well. Thanks again.
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Review 15 for Wellness Center
Overall rating
Great rowing class
PostedNovember 29, 2011
Linny
from Fredericksburg
,Texas
Age: 50-59
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
Great rowing class this morning. Instructor was excellent. Class time of 45 min. was perfect for me. We might need more rowing machines - some people didn't get a machine and is was 5:15 in the morning!!
Pros: Friendly Staff, Clean, knowledgeable instructor
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Review 16 for Wellness Center
Overall rating
great massage
PostedNovember 29, 2011
Linny
from Fredericksburg
,Texas
Age: 50-59
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
The massage therapist at the Wellness Center is great. I have recommeneded her to a number of people.
Pros: Friendly Staff, Clean, proficient in their craft
Response from Hill Country MemorialMark D. Peterson, Director - Customer ExperienceDecember 2, 2011
We appreciate knowing that your massage was great. We hope to deliver that kind of "greatness" throughout the entire organization. Thanks again.
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Review 17 for Wellness Center
Overall rating
I had a massage by Robbyn Dodd
PostedAugust 11, 2011
Georgia
from Blanco
,Texas
Age: 60 and up
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
My massage by Robbyn was wonderful. She was on time and got right to work.
Pros: Friendly Staff, Clean
Response from Hill Country MemorialMark Peterson, Director-Customer ExperienceAugust 11, 2011
Thank you for letting us know of your experience. We can't thank you enough for sharing your thoughts. Thanks again.
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Review 18 for Wellness Center
Overall rating
Excellent massage experience
PostedAugust 8, 2011
Dana
from Fredericksburg
,Texas
Age: 50-59
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
I have had many massages over the years but this was probably the best massage I have ever had. Just the right amount of pressure and she addressed my problem areas which were my neck and shoulders. I didn't want my massage to be over! I definitely will be returning often as I feel massage therapy is more health giving than absolute luxury.
Pros: Friendly Staff, Clean
Response from Hill Country MemorialMark Peterson, Director-Customer ExperienceAugust 9, 2011
Thank you for sharing your experience regarding your recent massage. We're glad Robbyn made the difference, now come back and see us again. Thanks again.
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Review 19 for Wellness Center
Overall rating
ZUMBA class is so much fun!
PostedJuly 19, 2011
Always There
from Fredericksburg
,Texas
Staff Friendliness
5
/
5
Comfort of Care
5
/
5
Explanations From Staff and Physicians
5
/
5
I have been exercising at the Wellness Center for about 15 years, I think. I love having the variety of classes, the coaches, the accountability! BEST of all these classes through the years is the ZUMBA class that started in November. Incredibly fun with a super personable coach. Unfortunately she had to quit teaching for now due to having to drive from Mason... but I understand the Wellness Center is finding a replacement coach for the fall. It would be really fantastic if they could talk the original teacher back into coming, perhaps by asking her to teach a weights class back-to-back with zumba like she does in Mason. I visited there once and loved it! At any rate, I am truly looking forward to zumba classes starting up again soon!
Pros: Friendly Staff, Clean
Cons: price seems high compared to other facilities
Response from Hill Country MemorialMark Peterson, Director-Customer ExperienceJuly 20, 2011
Thank you for letting us know how well you appreciated the Zumba classes and we continue to pursue replacement coaches, so please bare with us. Thanks again.
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Review 20 for Wellness Center
Overall rating
Zumba class was fun - group fitness
PostedMarch 21, 2011
lovinglife
County: Gillespie
Age: 40-49
Staff Friendliness
4
/
5
Comfort of Care
4
/
5
Explanations From Staff and Physicians
5
/
5
first time to take a Zumba class and it was fun - maybe after a few times going i will actually learn the moves. Thought maybe there could have been a couple more minutes between each zumba excercise/song, but other than that - i look forward to going to the next one
Pros: Friendly Staff, Clean
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